Dear valued customer,
We are sorry that you are not entirely satisfied with your purchase and we are here to help!
Our team strives to achieve excellent customer service, but unfortunately, this does not always work out for any possible situation. Nothing makes us happier than having happy Aaron Injections clients, and we promise to do our best to believe in an amazing product and customer experience. However, despite our best efforts, we apologize in advance that you may have concerns and doubts about our services.
This page outlines the Return Policy of our online store. It is to be considered an inseparable addition to our Terms & Conditions and agreeing to them in full requires the acceptance of the Return Policy as well.
Item return right of the customer
The rules for returning an item are described in full in this Return Policy, as well as additionally in the main Terms & Conditions page. Any customer has the right to return a purchased item from our website if they abide by the Return Policy and the Terms & Conditions and the specific case for returning an item is acceptable as per said Return Policy.
Prior to making a return the customer is required to contact us and notify us of the item that is being returned, reason for return and method of shipping back to us.
In general, we will accept the return of a purchased item if the issue falls in one of these two groups:
1. There is some sort of malfunction or damage to the purchase item. Such may include manufacturing defects, breakage or other forms of physical damage, expiry of content, serious diversion from the advertised parameters, which make the usage impossible or highly ineffective;
2. The customer has received the wrong item, amount of items or additional/less than the ordered products, including products which have not been part of the order;
The return of purchased items is inexact and must be discussed with our manager.
- The customer received an item, which has been clearly damaged during the transportation by the delivery company/postal services;
To be eligible for a return: Contact our team and describe the reason for the return by email or online chat.
Returning an item without issues
A customer that purchased an item from our store and returns it, should notify us within 14 days after receiving it. The item must be returned without damage, in good condition, unopened package and in usable condition which allows it to be marketed and sold again. Return costs are at the expense of the customer. The initial shipping fee is non-refundable, in this case.
Refunds are made through the original receipt of payment.
For further questions or for clarifying payment methods, please contact our customer support service [email protected]
Aaron Jonas M.D.